Jordan G Ckr

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Verified Reviewer
| map-marker Commerce City, Colorado

Very helpful

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Had to make a last minute change to my pick up time bc we were landing later. Tony was very helpful and got it sorted out. Thanks!
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Regina P Awx

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Verified Buyer
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Verified Reviewer
| map-marker Bellevue, Washington

224623****

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Vip Cars - 224623****
Vip Cars - 224623**** - Image 2
My reservation was made at the wrong hotel that happens to be the same hotel but in a different location so Im at the hotel and Im going to have to leave leave within a half an hour if I dont get someone to call me back so please call me
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Glenn L Kkm

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Verified Reviewer

VIPCARS IS A SCAM!

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Vip Cars - VIPCARS IS A SCAM!
DO NOT USE COMPANY! Arrived at the airport on time, proof on flight checker and flight details, having booked a car via VIPCARS using agent for EUROP car called Ansa Rentals Barbados told at the airport they do not have any cars available. Needed to book a car at additional cost of £250 excluding charge of £65 from VIPCARS. Why would I do this? VIPCARS refuse the believe my version of events next step is to contact EUROP car. VIPCARS IS A SCAM.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Do not use this company

Binwu W

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Verified Reviewer
| map-marker Heidelberg, Baden-Wurttemberg

Their service in helping customers modify their orders is great!

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Due to my flight delay, I was unable to pick up the reserved car on time. Kevin was very patient in helping me change my reservation at a lower price. Their service is really the best company I have ever seen. I really appreciate Kevin's help!
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SEIJIRO U

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Verified Reviewer
| map-marker Salinas, California

Thanks to Tony Rief for his courteous response.

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He was very thorough in explaining his response to my change of reservation, and he even processed the change himself.
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Jennifer M Nrl

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Verified Reviewer
| map-marker Charlotte, North Carolina

Cancel insurance

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Tony was very fast and courteous when I needed to cancel the insurance I bought through VIP cars (I purchased insurance through the rental car agency instead). Thank you.
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Anonymous

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Verified Buyer
| map-marker Siegen, North Rhine-Westphalia

Kevin does a Great Job, thanks a lot

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Vip Cars - Kevin does a Great Job, thanks a lot
I had problems with the payment, Kevin called me, i was so happy, he is excellence in his Job, he sent me a link and everything was ok, Thanks a lot Kevin
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Miner Jjy

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Verified Reviewer
| map-marker Ramat Gan, Tel Aviv

Clients service

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No complaints, had a problem with my reservation and Tony quickly and happily resolved it! He made my day!
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Andreas Hoy K

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Verified Reviewer

Nice friendly service from Tony

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I had a nice experience with Vip Cars as the first time customer. Will definitely use them again, and greetings to Tony, who got in touch and checked that everything was good. Also good service from Jimmy at Unit Cars on Tirana, who was helpful with baby seat and useful advice.
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Pros:
  • Good service

Preferred solution: Nothing, just good experience

User's recommendation: Try out Vip Cars, no hazzle friendly service

Macauley Dcc

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Verified Reviewer

Tony was a superstar

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Spoke to Tony, needed my pick up and drop off times changed. I couldnt be happier with all the help Tony gave me. Thanks dude!
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Pros:
  • Really helpful

Preferred solution: Amend booking

User's recommendation: If you get to speak to Tony, you’re in good hands.

Cori P Zgs

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Verified Reviewer
| map-marker Vienna, Vienna

Sehr gutes Kundenservice

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Tony Ist ein sehr aufmerksamer Mitarbeiter und sehr bemüht, dass man das Auto bekommt welches man haben möchte und beantwortet alle offenen Fragen!
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Peter P Jof

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Verified Reviewer

The quick response and resolution to a computer issue by Kevin from customers services.

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Kevin from customers service acted speedily to deal and resolve an issue in relation to my recent booking .
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Preferred solution: Confirmation of booking

User's recommendation: I would recommend VIP cars

Jay G Tmw

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Verified Reviewer

Excellent service by Tony

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Toni was more than helpful. I had some questions prior to renting, as a well traveled professional, but had not used VIP Cars before. Appreciate his excellent service.
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Pros:
  • So far excellent

Preferred solution: Excellent service recieved.

User's recommendation: Excellent customer service, ask for Tony.

Marten R Iut
map-marker Hemet, California

The credit card thit not work

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received a call from vip cars to resolve the problem. The credit card this time not work and we *** not know what was the problem.
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Pros:
  • Fast and accurate
Cons:
  • None yet

Preferred solution: Apology

User's recommendation: they are very help full

Naomi T Ryy

Great customer service

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Great assistance when I needed a new booking confirmation. They were quick and rectified the issue that I had.
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Preferred solution: New booking conformation

Adrian A Nub

Customer Service

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Just wanted to share my positive customer service experience. Trevor Agosta helped my which my inquiry superfast and very professional! Very much appreciated!
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User's recommendation: Use the live chat feature.

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